2486788 - Setting the workmode to "Not Ready" returns error "Cannot Set Work Mode "3"; external system error" | SAP Knowledge Base Article

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2486788 - Setting the workmode to "Not Ready" returns error "Cannot Set Work Mode "3"; external system error"

Symptom

  • You are using SAP Customer Relationship Management integrated with a 3rd party CTI
  • Ocassionally, when the agent tries to change the workmode from Ready to Not Ready, the change is not possible and error "Cannot Set Work Mode "3"; external system error" is seen
  • Hitting the "Reset CTI" does not make a difference

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CTI, Workmode, error, IciUserInterface, Workcenter, Reset CTI, IciErrorCodes, currentWorkmode, IciUserInterface, unsubscribe, General error on switch, ExecutionFailed , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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