2485985 - Callback Requests disconnect on answer | SAP Knowledge Base Article

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2485985 - Callback Requests disconnect on answer

Symptom

  • You are using SAP Contact Center
  • Some callback requests are being disconnected immediately after a callback from an agent. 

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Environment

SAP Contact Center 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Contact Center, G.711, G.729, Codec, Callback request, Cause=127, G729, G711A, PCMA, 5W56, SIP, Switching , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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