2485794 - Error: Object ERMSSUPRT2 method RULEEXECUTION cannot be executed | SAP Knowledge Base Article

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2485794 - Error: Object ERMSSUPRT2 method RULEEXECUTION cannot be executed

Symptom

Background work item (TS00207915 )  from ERMS Workflow(WS00200001)  ends in ERROR status. At Workflow Log with technical details,
"Step History" tab for such step makes ref to errors:

  • WL 821 Work item nnnnnnnnnnnn: Object ERMSSUPRT2 method RULEEXECUTION cannot be exectued 
  • SWF_RUN669 Application method has processed message 'E', see long text

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

EXECUTE_METHOD_OBJECT_SYNC EXECUTE_METHOD_BOR SWF_RUN669 SWF_RUN 669 ERMSSUPRT2 RULEEXECUTION TS00207915 WS00200001 , KBA , CRM-IC-EMS , E-Mail Response Management System , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-UNI , Agent Inbox , How To

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