2485655 - Transfer does not release CDT for the next call | SAP Knowledge Base Article

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2485655 - Transfer does not release CDT for the next call

Symptom

When Agent performs a blind transfer to other number, CDT is not released until the destination number takes the transferred call


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 blind transfer free busy CDT , KBA , CRM-CCI , Contact Center Infrastructure , How To

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