2484601 - Using special characters to route outbound calls in CDT | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2484601 - Using special characters to route outbound calls in CDT

Symptom

  • You are using SAP Contact Center
  • A routed outbound call has been attempted through special characters (*, #, ?), but fails to reroute (to a gateway).

Read more...

Environment

SAP Contact Center 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Gateway, Asterisk, *, Switching Routes, special, character, dialstring, hash, hashtag, question mark.  , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.