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2483738 - Portal hangs due to LDAP issues

Symptom

  • Enterprise Portal/Java pages hang
  • Error in default traces :Caused by: java.net.SocketTimeoutException: (Read timed out (local port <nnnn> to address <IP Address> (hostname), remote port <nnnn> to address <IP address>  (hostname))).

    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(SocketInputStream.java:129)
    at iaik.security.ssl.Utils.a(Unknown Source)
    at iaik.security.ssl.o.b(Unknown Source)

         and

          Calculated UME LDAP id is null . class com.sap.security.api.NoSuchUserException

  • Thread Dump Analysis show  the DB is busy . For Example 
    • Used Application Threads: 10 (from 16) threads are reading from a socket 

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Environment

   SAP Netweaver Java 

Product

SAP NetWeaver 7.4

Keywords

ume.ldap.access.group_existence_check, Propertysheet com.sap.security. core.ume.service ume.ldap.access.server_name ume.ldap.access.server_port ume.ldap.access.server_port 673824 ,SAP Production ABAP R/3 ERP SRM CRM ERP PPM SEM APO XI PI PORTAL Test development QA,Propertysheet com.sap.security. core.ume.service destinations  Propertysheet  UMEBackendConnection Connection and Transport, Calcuted UME LDAP id is null , KBA , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , EP-PIN-PRT , Portal Runtime , Problem

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