2483559 - CRM Order has an order type not customized as incident | SAP Knowledge Base Article

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2483559 - CRM Order has an order type not customized as incident

Symptom

You are following note 1758090 to archive incidents,but in write phase, there is below error in the job log:
CRM Order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(GUID) has an order type not customized as incident

And there is a ST22 dump like below:
Category               ABAP Programming Error                                                       
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED                                                  
Except.                CX_SY_REF_IS_INITIAL                                                         
ABAP Program           CL_AI_CRM_IM_ARCH=============CP                                             
Application Component  SV-SMG-SUP                                                                   


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Environment

Solution manager

Keywords

DNO_CUST04, archive,CRM Order has an order type not customized as incident, CRMD_ORDERADM_H,PROCESS_TYPE_ADD , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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