2483500 - Search Help hangs upon searching or tab navigation | SAP Knowledge Base Article

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2483500 - Search Help hangs upon searching or tab navigation

Symptom

  • Search help of account assignment field, i.e. Cost Center, G/L Account Number, hangs upon searching, even though search results are returned and shown in the F4 help.
  • Search help screen hangs when navigating from one tab to another in SRM.
  • Search help screen hangs when navigating to settings -> all input helps.

    ACC Search Help Hangs.png
  • When accessing F12 shortcut, on Browser Debugging Tools, you can see error: "SCRIPT5007: Unable to get property 'length' of undefined or null reference" on file "TabStrip.js (1,4957)"

    JS Error.png

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Environment

  • SAP Supplier Relationship Management (SRM) 7.0 and higher
  • SAP enhancement package for SAP Supplier Relationship Management
  • Web Dynpro for ABAP

Product

SAP Supplier Relationship Management 7.0 ; SAP Supplier Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP Supplier Relationship Management all versions

Keywords

EBP, F4 Help, F4Help, keeps running, not responding, hanging, stuck, freeze, frozen, stopped, stay, Webdynpro, portal, enterprise portal, EP, NWBC, netweaver business client, shopping cart, SC, SHC, rendering, UR, different tab, G/L Account tab, navigate between tabs, V_UI_BACKEND_SH, Supplier Relationship Management , KBA , SRM-EBP-CA-UI , User Interface/Templates , BC-WD-UR , Unified Rendering , BC-WD-ABA , Web Dynpro ABAP , SRM-EBP-CA-ACC , Account Assignment , SRM-EBP-CA-SRH , Quick and Advanced Search , Problem

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