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2483400 - Error during phase Specify OS User Credentials during an upgrade

Symptom

  • When performing an upgrade on Software Updates Manager (SUM), the following error can be seen in phase Specify OS User Credentials:
    The following error or errors have occurred during the execution of the current step.
    The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See
    SAP Note 1401712 for further information. The update tool is unable to detect the instances information for instance number 0 on host null via the SAPCONTROL web service API. Either the SAP
    Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel.  See SAP Note 1401712 for further information. SAPcontrol client
    could not perform action get instance propertied on instance 0. Return code condition success evaluated to false for process sapcontrol for action get instance properties.
    For more informatoin see files /user/sap<INSTANCE>/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_0#.LOG and Process overview.html

  • In SAPCONTROL_PARAMETERVALUE_00_0#.OUT file, in the folder /user/sap<INSTANCE>/SUM/sdt/log/SUM/, the below error can be seen: 
    ParameterValue
    FAIL: SSSLERR_NOT_SUPPORTED_BY_LIB, SapSSLSetSessionParam failed in plugin_foper


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Keywords

Correct password entered, instance profile, environment variable , KBA , BC-UPG-SLC , Software Logistics Controller , BC-CCM-HAG , Host Agent , Problem

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