2483400 - Error during phase Specify OS User Credentials during an upgrade | SAP Knowledge Base Article

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2483400 - Error during phase Specify OS User Credentials during an upgrade

Symptom

  • An error occurs during the Phase Specify OS User Credentials
  • The SUM GUI will display an error similar to: 
    The following error or errors have occurred during the execution of the current step.
    The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information. The update tool is unable to detect the instances information for instance number 0 on host null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel.  See SAP Note 1401712 for further information.  SAPcontrol client could not perform action get instance propertied on instance 0. Return code condition success evaluated to false for process sapcontrol for action get instance properties.
    For more informatoin see files /user/sap<INSTANCE>/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_0#.LOG and Process overview.html


  • in the  SAPCONTROL_PARAMETERVALUE_00_0#.OUT files in folder /user/sap<INSTANCE>/SUM/sdt/log/SUM/ you see an error similar to: 
    ParameterValue
    FAIL: SSSLERR_NOT_SUPPORTED_BY_LIB, SapSSLSetSessionParam failed in plugin_foper



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Keywords

KBA , BC-UPG-SLC , Software Logistics Controller , BC-CCM-HAG , Host Agent , Problem

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