SAP Knowledge Base Article - Preview

2483346 - Solution Manager CRM Web UI: Dump while opening assignment block

Symptom

  • Open an ITSM incident in the CRM Web UI 
  • When trying to open an assignment block ,(current example: Related Test Cases assignment block) you get a dump:
Category               ABAP Programming Error
Runtime Errors         OBJECTS_NOT_COMPATIBLE
ABAP Program           CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP
Application Component  CA-WUI-GOL-GIL
Date and Time          01.02.2017 00:00:00 
----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------
|Short Text                                                                                                                  |
|    Operation not supported for incompatible data objects.                                        |
----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------
|What happened?                                                                                    |
|    Error in the ABAP Application Program                                                         |
|                                                                                                  |
|    The current ABAP program "CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP" had to be                         |
|     terminated because it has                                                                    |
|    come across a statement that unfortunately cannot be executed.                                |
----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------
|What can you do?                                                                                  |
|    Note down which actions and inputs caused the error.                                          |
|                                                                                                  |
|                                                                                                  |
|    To process the problem further, contact you SAP system                                        |
|    administrator.                                                                                |
|                                                                                                  |
|    Using Transaction ST22 for ABAP Dump Analysis, you can look                                   |
|    at and manage termination messages, and you can also                                          |
|    keep them for a long time.                                                                    |
----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------
|Error analysis                                                                                    |
|    Statement "MOVE deepStruc1 TO deepStruc2" requires operands "deepStruc2" and                  |
|     "deepStruc1" to be compatible.                                                               |
|    Compatibility means equivalence in accordance with the technical ABAP                         |
|    type check.                                                                                   |
|                                                                                                  |
|    In the present case, this condition has not been observed. Operand "deepStruc2"               |
|    has type "AGS_SMT_TC_STATUS_CRM_IM" and length 3432, but operand "deepStruc1"                 |
|     has type "v" and length                                                                      |
|    3380.                                                                                         |
----------------------------------------------------------------------------------------------------

Read more...

Environment

  • Solution Manager 7.2 ITSM

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.