SAP Knowledge Base Article - Preview

2483067 - Audio prompt for service closed is not played during after hours

Symptom

  • You are using SAP Contact Center
  • A new custom prompt for service closed has been created, but the audio is not played when the queue service is closed.

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Audio prompt, prompt, Service Closed, Service Closed Message , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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