You're working in an Incident, Service request or CharM document. You want to send an E-mail using the option
More --> Send E-mail.
System will create an outbound E-mail is using transaction type 0005 by default. You need to use your own transaction type, e.g Z005.
- SAP Customer Relationship Management (CRM)
- SAP Solution Manager
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
CRMC_EMAIL_BO , outbound email, 0005 , KBA , CRM-BTX-SRQ , Service Request , SV-SMG-SUP , Service Desk / Incident Management , How To
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