2482653 - Contact Center Chat Client does not work when using HTTPS protocol | SAP Knowledge Base Article

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2482653 - Contact Center Chat Client does not work when using HTTPS protocol

Symptom

  • You are using the example Chat Client provided with SAP Contact Center
  • The client does not work when the "https" protocol is used
  • When using the HTTP protocol, all works well
  • Chat Portal logs show the following errors:
    • ERR> SoapException: Chat Server not available Area:System Error:3 Retry:False Fault:http://schemas.xmlsoap.org/soap/envelope/:Server
    • EXC> <detail><IciErrorCodes xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="urn:IciEventInterface"><areaCode>1</areaCode><errorCode>3</errorCode><errorText>Chat Server not available</errorText><errorRetry>false</errorRetry></IciErrorCodes></detail>


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Chat client, DMZ, Chat portal, Internet Chat, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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