SAP Knowledge Base Article - Preview

2482020 - Issues logging on the SAP Support Portal/ONE Support Launchpad because of a P-User ID


  • Issues logging on the SAP ONE Support Launchpad
  • What is a P-User ID
  • What is a P user
  • How to delete a P-User ID
  • Remove the public user ID
  • Self-registered P-User not needed
  • All users linked by an email address
  • My profile in Launchpad shows S-User IDs as well as P-User IDs
  • Launchpad message: There are multiple accounts using the e-mail address xxxxx
  • Error: Your user does not have access to the SAP ONE Support Launchpad. You are currently signed-in with a P-User ID. The SAP ONE Support Launchpad only works with S-User IDs.



  • SAP Support Portal
  • SAP ONE Support Launchpad


puser , p user , s-user id , suser , s-user , s user id , launchpad profiles , public user , p-user , BC-IAM-IDS , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , BC-IAM-IDS , Identity Authentication Service , Problem

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