SAP Knowledge Base Article - Preview

2481879 - How to create a new CDT (soft-phone) for SAP Contact Center

Symptom

You have a business requirement to change the CDT "Communication Desktop" softphone, but there are no configurable options possible to do it in standard and you need to check all available alternatives.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Interface, API, customized soft-phone, ECF , KBA , CRM-CCI , Contact Center Infrastructure , How To

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