SAP Knowledge Base Article - Preview

2481093 - Cannot use Desktop Intelligence through the Compatibility Pack (DCP)

Symptom

  • Launching DCP causes the Client machine to freeze
  • Logon screen is not responding
  • The only solution to proceed is to kill the "explorer.exe" process from the task manager

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP2 Patch9
  • SAP BusinessObjects Enterprise XI 3.1 Client Tools
  • Desktop Intelligence Compatibility Pack (DCP)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI

Keywords

dcp, deski, hang, freeze, busobj, shortcut, bi4 installation, copatibility pack , KBA , BI-RA-DKI-CLT , Desktop Intelligence Client , Problem

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