SAP Knowledge Base Article - Preview

2480046 - Error occurs during Contract Generation " There is a Problem with the Contract Generation web service.contact your system administrator."

Symptom

During certain scenarios, when a contract document is generated using DOCX Java based Contract Generation or .NET based Windows based Contract Generation, the generation process fails with the below error:

 " There is a Problem with the Contract Generation web service.contact your system administrator."

screenshot_Contractgenerror.png

For example:

Scenarios in Docx Based Contract Generation Service( New CG):

  • MS Word Template Document at Contract Document Template(CDT) level gets corrupted and opened in a new tab with an error "SAP Sourcing Cannot display this page. Click the browser back button to the Previous Page".
  • System Property "contractgen.wordservice.enable" has been set as TRUE at all or any of three levels i.e FSBUYER, FSENTERPRISE and FSSYSTEM.

Scenarios in Window Based Contract Generation Service(Old CG):

  • MS Word Template Document at Contract Document Template(CDT) level gets corrupted and opened in a new tab with an error "SAP Sourcing Cannot display this page. Click the browser back button to the Previous Page".
  • Word Service Link is down due to following reasons:

               A) Microsoft Patch Updates on the Contract generation Server.
               B) Word Service Logs Shows error: HRESULT: 0x8001010A  (RPC_E_SERVERCALL_RETRYLATER
               C) After resetting Windows Admin Password.

              

 

              

     


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Environment

  • SAP Sourcing 7.0 and SAP Contract Lifecycle Management 7.0
  • SAP Sourcing 9.0 and SAP Contract Lifecycle Management 9.0
  • SAP Sourcing 10.0 and SAP Contract Lifecycle Management 10.0

Product

SAP Sourcing 10.0 and SAP Contract Lifecycle Management 10.0 ; SAP Sourcing 7.0 and SAP Contract Lifecycle Management 7.0 ; SAP Sourcing 9.0 and SAP Contract Lifecycle Management 9.0

Keywords

Contract Generation not working, Word service is down, Old CG, New CG, DOCX based Contract Generation, Window Based Contract Generation, "There is a Problem with the Contract Generation web service.contact your system administrator.", Contract Documents.,SAP Sourcing cannot display this page. Click the browser back button to the previous page". , KBA , SRM-ESO-CG , Contract Generation for SAP Sourcing & CLM , How To

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