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2479864 - BI Mobile connection does not work with Client certificate on iOS

Symptom

  • Message 'Select the certificate you would like to use for this connection' is repeatedly shown to the user (even correct certificate selected)
  • Two factor authentication on BO Mobile leads to client certificate problems on Apple iOS only (Android and IPad without client certificates is OK)
  • The following error messages are found in the log

2016-12-19 14:03:31.000 SAP BusinessObjects Mobile[660:261197] |E|:0, BaseHttpOperation, connection did fail with error - GetVersion HTTP status code = -1205
2016-12-19 14:03:31.006 SAP BusinessObjects Mobile[660:261197] |I|:0 processResponse GetVersion
2016-12-19 14:03:31.009 SAP BusinessObjects Mobile[660:261197] |I|:0  Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server
2016-12-19 14:03:31.013 SAP BusinessObjects Mobile[660:261180] |E|:1, GetVersion failed with error code -1205
2016-12-19 14:03:31.016 SAP BusinessObjects Mobile[660:261180] |I|:1 getversion failed hence resending the request
2016-12-19 14:03:35.825 SAP BusinessObjects Mobile[660:261180] |T|:1, {[BOEOperationsExecutor.m getVersionRequest 271, 38.000000, creating a connection to server for getting version]
2016-12-19 14:03:35.831 SAP BusinessObjects Mobile[660:261180] |T|:1, BO:: no information available
2016-12-19 14:03:35.837 SAP BusinessObjects Mobile[660:261180] |T|:1, hiding unintrusiveMessage
2016-12-19 14:03:35.844 SAP BusinessObjects Mobile[660:261180] |T|:1, hiding unintrusiveMessage
2016-12-19 14:03:35.849 SAP BusinessObjects Mobile[660:261180] |T|:1, }[BOEOperationsExecutor.m getVersionRequest 289, memory:38.000000 MB]
2016-12-19 14:03:36.042 SAP BusinessObjects Mobile[660:261301] CFNetwork SSLHandshake failed (-9831)
2016-12-19 14:03:36.043 SAP BusinessObjects Mobile[660:261301] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9831)
2016-12-19 14:03:36.049 SAP BusinessObjects Mobile[660:261197] |E|:0, BaseHttpOperation, connection did fail with error - GetVersion HTTP status code = -1205
2016-12-19 14:03:36.054 SAP BusinessObjects Mobile[660:261197] |I|:0 processResponse GetVersion
2016-12-19 14:03:36.057 SAP BusinessObjects Mobile[660:261197] |I|:0  Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server
2016-12-19 14:03:36.060 SAP BusinessObjects Mobile[660:261180] |E|:1, GetVersion failed with error code -1205
2016-12-19 14:03:36.063 SAP BusinessObjects Mobile[660:261180] |I|:1 offline fallback not set hence throwing login failure


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 Support Pack 3 Patch 2 
  • Fortiweb Reverse Proxy
  • SAP BI Mobile

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BusinessObjects, BI, Fortiweb , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem

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