SAP Knowledge Base Article - Preview

2478963 - SLA: MPT percentage exceeds 100% at incident creation

Symptom

  • You create an incident
  • After saving, the MPT percentage exceeds 100% even though no time has gone by

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Environment

  • Solution Manager 7.1 - ITSM

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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