2478795 - Multiple BI landscapes outage and unresponsive CMS | SAP Knowledge Base Article

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2478795 - Multiple BI landscapes outage and unresponsive CMS

Symptom

  • Multiple clusters stop responding in the same timeframe
  • Checking Event Viewer, multiple warning can be found such as Event ID 63105 for BusinessObjects_cms:

SAP BusinessObjects BI platform CMS: Lost a CMS system database connection to "<DSN>". 13 CMS system database connection are remaining. Reason: [Microsoft][SQL Server Native Client 11.0]TCP Provider: The semaphore timeout period has expired


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2
  • Microsoft SQL Server
  • Any other database

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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