2478375 - How to test the RDI (Reporting Data Interface) services on SAP Contact Center | SAP Knowledge Base Article

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2478375 - How to test the RDI (Reporting Data Interface) services on SAP Contact Center

Symptom

  • You are running SAP Contact Center and are trying to collect statistical data to be sent to CRM through the RDI (Reporting Data Interface) API
  • As part of the troubleshooting process, you have been requested to test the RDI service installed in the same enviroment

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, DTE, Data Collector, Statistics, BI,authentication in integration interfaces, API, RDI, Statistics , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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