2478303 - Finding API documentation for SAP Contact Center | SAP Knowledge Base Article

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2478303 - Finding API documentation for SAP Contact Center


You would like to find API documention on SAP Contact Center but don't know where to locate these.



  • SAP Contact Center - On-Premise Edition
  • SAP Contact Center - Cloud Edition


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, cloud, documentation, API, Interfaces, OII, RDI, ClientCOM Interface, Administration and Configuration Interface (ACI) , Chat Portal Interface , ClientCore Interface, Directory Availability Interface (DAI), External IVR Interface (EII) , License Reporting Interface (LRI), License Reporting Interface (LRI) Example Instructions, Presence Synchronization Interface (PSI), Quality Monitoring Interface (QMI), Reporting Data Interface (RDI), SAP CRM - SAP Contact Center Integration Configuration, Task Manager Interface (TMI), Restful Configuration Interface (RCI), Restful Directory and Presence Interface (DPI), Restful License Reporting Interface (LRI), Restful Monitoring Interface (RMI), Restful Task Management Interface (RTI) , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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