SAP Knowledge Base Article - Preview

2477897 - Actions Button in UI is inactive or missing Actions

Symptom

You open a 'request for change' or 'change document' in CRM UI. However, in the header, you notice that the 'Actions' button is inactive, but according to your action profile, there should be some scheduled actions:

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Environment

SAP Solution Manager 7.1

SAP Solution Manager 7.2 

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Missing actions, Inactive, Grey, Actions, Charm, SM_PPF, PPF, UI, request for change, normal change, urgent change.  , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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