You open a 'request for change' or 'change document' in CRM UI. However, in the header, you notice that the 'Actions' button is inactive, but according to your action profile, there should be some scheduled actions:
SAP Solution Manager 7.1
SAP Solution Manager 7.2
Missing actions, Inactive, Grey, Actions, Charm, SM_PPF, PPF, UI, request for change, normal change, urgent change. , KBA , action button greyed out charm , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To
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