2477199 - Can't start TREXAdmin tool or the Alertserver on Windows due to "No module named utils" error. | SAP Knowledge Base Article

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2477199 - Can't start TREXAdmin tool or the Alertserver on Windows due to "No module named utils" error.

Symptom

  • After patching the TREX System to the latest available, TREXAdmin.bat tool will not start
  • ERROR: \usr\sap\<SID>\TRXnn>TREXAdmin.bat

Traceback (most recent call last):  File "", line 1, in   File "X:\usr\sap\<SID>\TRXnn\exe\python_support\TREXAdmin.py", line 19, in
import topoView  File "X:\usr\sap\<SID>\TRXnn\exe\python_support\topoView.py", line 17, in
import TrexAdminTool  File "X:\usr\sap\<SID>\TRXnn\exe\python_support\TrexAdminTool.py", line 25, in
import alertserver  File "X:\usr\sap\<SID>\TRXnn\exe\python_support\alertserver.py", line 12, in
import traceback, cStringIO, socket, SocketServer, BaseHTTPServer, smtplib  File "X:\usr\sap\<SID>\TRXnn\exe\Python\lib\smtplib.py", line 46, in
import email.utilsImportError: No module named utils X:\usr\sap\<SID>\TRXnn>

  • Alertserver will not start also with a similar "no module named utils" error

 No Module Named utils.PNG


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Environment

  •  Update of TREX 710 to REV. 71 or higher on Windows 2008/2012

Product

SAP ERP 6.0

Keywords

KBA , BC-TRX , TREX , Problem

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