SAP Knowledge Base Article - Preview

2477053 - Error "RegistryAccessException: Cannot Access Windows Registry / Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\xxx\SAP BusinessObjects\Suite XI 4.0\Components"" While the SAP Business Objects Business Intelligence Platform 4.2 installation is not working - Solution Manager 7.2

Symptom

Error: 

[Thread[Thread-46,5,main]                     ] Error      Exception while reading Windows registry
[EXCEPTION]
 com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryAccessException: Cannot Access Windows Registry
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:101)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryRootImpl0.getRegistryNodes(RegistryRootImpl0.java:83)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.readNextWinRegistryStores(WinRegistryCollect.java:287)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.collect(WinRegistryCollect.java:140)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollectp4_Skel.dispatch(WinRegistryCollectp4_Skel.java:60)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:337)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:728)
    at java.lang.Thread.run(Thread.java:763)
Caused by: com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryExportException: Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAP BusinessObjects\Suite XI 4.0\Components" "C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.tmp"> has failed to run.Check following log file for more details <C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.err>
    at com.sap.smd.agent.plugins.datacollector.create.registry.util.RegistryProcess.export(RegistryProcess.java:186)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.readRegistry(RegistryAccessor.java:198)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:97)
    ... 8 more

in the Diagnostics Agent's SmdAgentApplication.log on a Linux environment running SAP Business Objects Business Intelligence Platform 4.2

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Read more...

Environment

  • Solution Manager 7.2
  • SAP Business Objects Business Intelligence Platform 4.x
  • Linux
  • Unix

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

bobj boe bo BI4.1 BI4.2

REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Enterprise\CMSClusterMembers
, KBA , SV-SMG-DIA-APP , Applications , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.