2477053 - Error "RegistryAccessException: Cannot Access Windows Registry / Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\xxx\SAP BusinessObjects\Suite XI 4.0\Components"" While the SAP Business Objects Business Intelligence Platform 4.2 installation is not working - Solution Manager 7.2 | SAP Knowledge Base Article

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2477053 - Error "RegistryAccessException: Cannot Access Windows Registry / Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\xxx\SAP BusinessObjects\Suite XI 4.0\Components"" While the SAP Business Objects Business Intelligence Platform 4.2 installation is not working - Solution Manager 7.2

Symptom

On Linux environement you have install SAP Business Objects Business Intelligence Platform 4.2 and you find the following error:

  • In SMDsystem.log

[Thread[ExRun:e2emai:jobmgr_16903,5,e2emai:...] Error      Error occurred in TaskRunner
[EXCEPTION]
 com.sap.smd.mai.model.collector.CollectorException: [SAPControlWSCollector.collect] Connection to SAPControl Web Service failed. Collector : [SAPControlWSCollector]
Id: 00000000000000000024, SID: xxx, instance number:$INSTANCE_NUMBER$
    at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:148)
    at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
    at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
    at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781)
    at java.lang.Thread.run(Thread.java:763)
Caused by: java.rmi.RemoteException: [WSConnectorFactory] Illegal instance number $INSTANCE_NUMBER$
    at com.sap.smd.agent.plugin.connectors.webservice.WSConnectorFactory.configureSAPStartSrvEndPoint(WSConnectorFactory.java:214)
    at com.sap.smd.mai.model.collector.SAPControlWSCollector.connect(SAPControlWSCollector.java:505)
    at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:146)
    ... 4 more

  • In SmdAgentAppplication.log

[Thread[Thread-46,5,main]                     ] Error      Exception while reading Windows registry
[EXCEPTION]
 com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryAccessException: Cannot Access Windows Registry
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:101)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryRootImpl0.getRegistryNodes(RegistryRootImpl0.java:83)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.readNextWinRegistryStores(WinRegistryCollect.java:287)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollect.collect(WinRegistryCollect.java:140)
    at com.sap.smd.agent.plugins.datacollector.winregistry.WinRegistryCollectp4_Skel.dispatch(WinRegistryCollectp4_Skel.java:60)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:337)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:728)
    at java.lang.Thread.run(Thread.java:763)
Caused by: com.sap.smd.agent.plugins.datacollector.create.registry.exc.RegistryExportException: Process <cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\xxx\SAP BusinessObjects\Suite XI 4.0\Components" "C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.tmp"> has failed to run.Check following log file for more details <C:\usr\sap\DAA\SMDA98\SMDAgent\applications\com.sap.smd.agent.application.datacollector_xxx\work\xxx.err>
    at com.sap.smd.agent.plugins.datacollector.create.registry.util.RegistryProcess.export(RegistryProcess.java:186)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.readRegistry(RegistryAccessor.java:198)
    at com.sap.smd.agent.plugins.datacollector.create.registry.impl0.RegistryAccessor.getRegistryNodes(RegistryAccessor.java:97)
    ... 8 more


Read more...

Environment

  • Solution Manager 7.1
  • Solution Manager 7.2
  • SAP Business Objects Business Intelligence Platform 4.x
  • Linux

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Error "RegistryAccessException: Cannot Access Windows Registry / Connection to SAPControl Web Service failed. Collector : [SAPControlWSCollector]" While the SAP Business Objects Business Intelligence Platform 4.2 installation is not working - Solution Manager 7.2 , KBA , SV-SMG-DIA-APP , Applications , Problem

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