2475398 - Session time out in SMP | SAP Knowledge Base Article

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2475398 - Session time out in SMP

Symptom

We are facing an issue with our mobile app / fiori client which is connecting
as below from left to right :   Mobile client --> F5 -->ADFS/SAML --> SMP --> Gateway --> ECC  
We have observed that the mobile app gets timed out after ~20 minutes and takes us to ADFS
screen if we try to access it, on entering the AD credentials, we see the launchpad but the progress indicator keeps spinning and displays RELOAD/CANCEL/LOGIN
none of the button works since the progress indicator keeps spinning. After a while it redirects to blank screen with SAML written on it and we see a cancel button
we came across a below setting in SMP for session timeout, if this is the right setting to correct this issue, we intend to set this to 60 minutes from the current 20 mins.
 https://uacp2.hana.ondemand.com/doc/329ac769552a411b97bc7adb991b6197/3.0.12/en-US/7c30939770061014b5fd920fe38a6c6e.html  
Will that cause any issues considering that a max of 10 concurrent users use the app ? What could be the ideal session time out value. should we further consider changing
any time out related parameters in GW and ECC.  


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Environment

smp odata Mobile client
F5 load Balancer
ADFS/SAML
SMP 3.0 On Premis
Gateway
ECC  

Product

Sybase Unwired Platform 2.2

Keywords

SMP 3.0 On Premise
Time Out , KBA , MOB-ONP-IGW , SAP Mobile On Premise: Integration Gateway , Problem

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