2475278 - What are the Service Level Agreements (SLAs) for RemoteWare customers? | SAP Knowledge Base Article

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2475278 - What are the Service Level Agreements (SLAs) for RemoteWare customers?

Symptom

What are the Service Level Agreements (SLAs) for RemoteWare customers?


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Environment

  • RemoteWare 4.3 (All Supported Service Packs)

Product

Sybase RemoteWare 4.3

Keywords

SLAs, response time, support hours, incident priority , KBA , MOB-RWS , Mobility - Remoteware , How To

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