2475277 - Platform Search is not able to write to the MasterData location | SAP Knowledge Base Article

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2475277 - Platform Search is not able to write to the MasterData location

Symptom

  • Files are not written or updated for the Platform Search Master Data
  • Number of index documents stay at 0
  • Platform Search is unable to write to the Master Data folder when using an NFS share
  • Looking at the Adaptive Processing Server hosting the Search service, the following error can be found recursively
2017 05 09 20:03:49.312|java.io.IOException: The request is not supported
2017 05 09 20:03:49.313| at sun.nio.ch.FileDispatcherImpl.lock0(Native Method)
2017 05 09 20:03:49.313| at sun.nio.ch.FileDispatcherImpl.lock(FileDispatcherImpl.java:103)
2017 05 09 20:03:49.313| at sun.nio.ch.FileChannelImpl.tryLock(FileChannelImpl.java:1149)
2017 05 09 20:03:49.313| at java.nio.channels.FileChannel.tryLock(FileChannel.java:1155)
2017 05 09 20:03:49.313| at com.sap.businessobjects.platform.search.common.Utilities.executeQueries(Utilities.java:90)
2017 05 09 20:03:49.313| at com.sap.businessobjects.platform.search.common.Utilities.atomicExecute(Utilities.java:51)
2017 05 09 20:03:49.314| at com.sap.businessobjects.platform.search.lucene.index.engine.LuceneIndexEngine.resetIndex(LuceneIndexEngine.java:620)
2017 05 09 20:03:49.314| at com.sap.businessobjects.platform.search.common.backend.PlatformSearchEngine.monitorConfigurationChange(PlatformSearchEngine.java:302)
2017 05 09 20:03:49.314| at com.sap.businessobjects.platform.search.common.backend.PlatformSearchEngine$3.run(PlatformSearchEngine.java:484)
2017 05 09 20:03:49.314| at java.lang.Thread.run(Thread.java:812)

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1 and above
  • NFS share

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.2 , KBA , BI-BIP-SCH , BI platform search , Problem

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