SAP Knowledge Base Article - Preview

2473272 - CRM Rule policy works well in IC_MANAGER, but it doesn't work properly when used in other business roles

Symptom

  • In the rule policy search screen, click a hyperlink for a rule policy from the search result, there is no any response.
  • When creating a rule policy, after input the new rule policy name and click OK button, there is no any response.
  • When trying to create a rule policy, page is directed to the Rule search page, instead of create page.
  • Above symptoms happen in business roles other than IC_MANAGER. Rule Policy works well in standard business role IC_MANAGER.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

service process, service operation, Process Modellling, solution manager, SM_CRM, CRM_ERMS_PLYSRC, RulePolicy, RulePolicySearch, RULEPOLICYADVSEARCH, CreatePopupView, RULEPOLICYVARIANT, CRM_ERMS_RULEM, RulePolicyResult , KBA , CRM-IC-EMS-RUL , Rule Modeling , CA-WUI-UI , User Interface , SV-SMG-CM , Change Request Management , Problem

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