SAP Knowledge Base Article - Preview

2471215 - [WEBINAR] Supportability Tools from SAP Support (CRM focused)

Symptom

This Expert Webinar session, delivered 23 May 2017, provides an overview of SAP Supportability Tools with tips on troubleshooting and resolving CRM issues.

Agenda:

  • SAP Launchpad
  • Expert Chat
  • Automated Note Search Tool
  • Performance Assistant Note and KBAS Search (PANKS) for SAPGUI
  • CRM IC Customizing Check Tool
  • CRM Documentation
  • Creating CRM Incidents

Duration: 40 minutes


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Environment

This Technical Webinar covers:

  • SAP Customer Relationship Management

Target audience:

  • SAP System Admins
  • Key users
  • End-users
  • Partner (ext.), Customer (ext.) 

 Knowledge level:

  • Basic

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BF , Basic Functions , BC-UPG-NA , SAP Notes Assistant , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , CA-WUI , WebClient UI , How To

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