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2470157 - REX 3.4 application logons failing for all users. Also SCC ping fails for HTTP Auth server

Symptom

  • All mobile device users failing to login to the SMP sever.
  • Pinging the HTTP authorization URL from SCC also fails with a Connection refused message.
  • SMP Server log Shows:
    2017-05-08 12:29:36.010 ERROR   MMS          Thread-589 [com.sybase.djc.mobilink.LoginHandler] [] [] authentication failure code = 4000 reason = Login Failed: user XXXXXXXXXXXX
    2017-05-08 12:29:36.022 ERROR   Mobilink     Thread-589 [com.sybase.ml.sup.Logger] [] [] [-10052] The authenticate_parameters script returned 4000
    2017-05-08 12:29:36.803 ERROR   MMS          Thread-611 [com.sybase.djc.log.SystemExceptionLog] [] [] java.lang.SecurityException was thrown by method com.sybase.djc.mobilink.LoginHandler:authenticateUser(String user, String password, String securityConfiguration)\njava.lang.SecurityException: Login Failed: user  XXXXXXXXXX

    With SMP Security logging component set to Debug
    2017-05-08 15:29:32.127 DEBUG   Security     Thread-593 [com.sybase.security.http.HttpAuthenticationLoginModule] [] [] Error connecting to URL :
    "https://xxxxxxxxxxxx.xxxxxxxxxxx.com:52101/redirect/redirect?url=http://xxxxxxxxxxx.xxxxxxxxxxx.com:8089/sap/bc/ping?sap-client=040" : Connection refused: connect

    2017-05-08 15:29:32.127 WARN    Security     Thread-593 [com.sybase.security.internal.SecContextImpl] [] [] No successful loginmodules
    javax.security.auth.login.LoginException: No successful loginmodules

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Environment

  • SMP 3.0.11 PL06 MBO runtime
  • SMP 2.3.7
  • REX 3.4

Product

SAP Mobile Platform 3.0

Keywords

SMP Visual administrator HTTPAuthenticationLogon , KBA , MOB-SUP-RT , SUP Runtime , Problem

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