SAP Knowledge Base Article - Preview

2469680 - Customer supported by VAR partner cannot raise incident in ONE Support Launchpad

Symptom

Customer supported by VAR partner cannot raise incident in ONE Support Launchpad.

When fulfilling the incident form, the customer user see the systems list but cannot select any. The column "Supported By" displays the Partner name in blue. Systems list is displayed but not selectable.

2018-08-06_13-31-08.jpg

User cannot move forward to fulfil the rest of incident form and submit.


Read more...

Environment

SAP One Support Launchpad

Keywords

ONE Support Launchpad, cannot report incident, partner support, VAR partner, create incident, systems, systems list, systems not selectable , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-CIC-KM , CIC Knowledge Management , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.