SAP Knowledge Base Article - Preview

2468796 - CDT login not possible if SSO Client Certificate has expired

Symptom

  • SSO is enable in SAP Contact Center and client certificate is expired
  • User is not be able to logon at all from that workstation
  • CDT gets stuck in "Loading..." and doesn't show login screen at all
  • In Connection Server log, the following erro is captured:
    ERR> SecureContext::VerifyClient: CertVerifyCertificateChainPolicy failed due to error [0x800b0101] in PolicyStatus

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , How To

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