SAP Knowledge Base Article - Preview

2468302 - CRM IC: no docflow when clicking on the arrow in tree view

Symptom

  • In IC Agent Inbox there is an arrow but nothing below for inbox items like E-Mails
  • In Agent Inbox Results List we see an Expand/Collapse icon in the node column. This icon appears even though there is no related sub-object such as an associated Interaction Record
  • Drill down node shown for items which don't have follow ups or other related transactions

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , Problem

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