2467884 - Standard Reports are displaying information in the Group field as "undefined" - Agent Contact Handling Volume Report | SAP Knowledge Base Article

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2467884 - Standard Reports are displaying information in the Group field as "undefined" - Agent Contact Handling Volume Report

Symptom

In the "Agent - Contact Handling Volume" Online Standard Reports are displaying the reporting group as "undefined"

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standar Reports, handled, Online Monitoring, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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