2467108 - Web Call Back calls are not handled after the call is connected | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2467108 - Web Call Back calls are not handled after the call is connected

Symptom

  • You are using the Web Callback feature in SAP Contact Center and verified the Last Result in the "LIST OF CALLBACKS CREATED IN THE SYSTEM" is showing the status of "Connected", yet the callback is still active:
    CallBack2.JPG
  • Callback calls are redialing even when the call was originally connected before. Your expectation is that the callback should not redial

Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP ERP 6.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, ringqueshort.wav, AUDIO[SPKR],  tonePlayer, CallBack, ring tone, ringtone, ringing tone, startRingback , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.