2467107 - How to create the perfect incident for Industry Solutions - Utilities component and subcomponents | SAP Knowledge Base Article

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2467107 - How to create the perfect incident for Industry Solutions - Utilities component and subcomponents

Symptom

You want to create a support incident for Industry Solutions - Utilities issue, and you want to know which information and details you need to provide in the incident.


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Environment

  • IS-U-CA - Contract Accounts Receivable and Payable
  • IS-U-BI - Contract Billing
  • IS-U-IN -  Invoicing
  • IS-U-MD - Master Data
  • IS-U-DM - Device Management
  • IS-U-CS - Customer Service
  • CRM-IU - Customer Relationship Management Utilities Industry

Product

SAP Contract Accounts Receivable and Payable 4.64 ; SAP Contract Accounts Receivable and Payable 4.71 ; SAP Contract Accounts Receivable and Payable 4.72 ; SAP ERP 6.0 ; SAP IS-U/CCS 1.2 ; SAP IS-U/CCS 451 ; SAP IS-U/CCS 461 ; SAP IS-U/CCS 462 ; SAP IS-U/CCS 463 ; SAP Multichannel Foundation for Utilities and Public Sector 1.0 ; SAP enhancement package 1 for SAP ERP 6.0 ; SAP enhancement package 2 for SAP ERP 6.0 ; SAP enhancement package 3 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0 ; SAP enhancement package 5 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0 ; SAP enhancement package 7 for SAP ERP 6.0 ; SAP enhancement package 8 for SAP ERP 6.0 ; SAP enhancement package for SAP ERP 2005 ; SAP for Utilities, customer care and service component 464 ; SAP for Utilities, customer care and service component 471 ; SAP for Utilities, customer care and service component 471-SR1 ; SAP for Utilities, customer care and service component 472

Keywords

SAP, Industry Solutions, Utilities, CRM, incident, message, create,  performance, dump, alert, upload, download, BP, business partner, notification, note, KBA, WIKI, BADI, component, help, sub component, connection, HTTP, R/3, WTS, priority, error, processing, speed up, steps to reproduce, example, user data, logon, system, debug, application, assign, attach, trace, custom, ST30, ST12, ST05, database , KBA , CRM-IU , Utilities Industry , IS-U-CA , Contract Accounts Receivable and Payable , IS-T-CA , Contract Accounting , FS-CD , Collections and Disbursements , IS-PS-CA , Public Sector Contract Accounting , IS-M-CA , Contract Accounts Receivable and Payable , IS-U-IN , Invoicing , IS-U-BI , Contract Billing , IS-T , Industry-Specific Component Telecommunications , IS-M , Industry-Specific Component Media , IS-U , Industry-Specific Component Utilities , IS-U-MD , Master Data , IS-U-CS , Customer Service , IS-U-DM , Device Management , How To

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