SAP Knowledge Base Article - Preview

2465840 - CRM IC: Printing E-mails is not possible with the standard button in the IC Mail Editor

Symptom

  • When user presses print button, no print dialog is opened
  • User gets error message "E-mail print error; check Smart Form or printer definition" when printing in E-Mail Editor
  • User gets error message "E-mail print error; check printer definition and availability" or  "E-mail printed on printer LOCL"
  • When attempting to print an email a spool request is generated however, the email does actually get printed. We have set up LOCL as a printer on our system and have default printers set up in windows.
  • Printing of E-Mails uses SmartForm instead of Browser, every user needs to configure a printer in user data (SU01, SU3) and cannot just use printer settings of desktop
  • Looking at the spool request the preview indicates the smartform generates as expected using smart form CRM_IC_APPL_MAIL_SIMPLE, however, it does not push print to print via the client side printing on our windows machines we are accessing the webui from. 

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_IC_APPL_UI_CHMSG093, CRM_IC_APPL_UI_CHMSG, CRM_IC_APPL_UI_CHMSG091, E-mail print error; check printer definition and availability, 091, 093, CRM_IC_APPL_UI_CHMSG094 , KBA , CRM-IC-CHA-EMA , E-Mail Integration , Problem

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