- You are running on SAP Contact Center Support Pack 10
- You noticed that there are no ring tones played back for Call Back calls
- Agent is unable to hear when a call is being alerted, only able to see the call bubble alert
- ContactCenter_Terminal_BCMAPP_*.log is capturing errors such as:
SAP Contact Center 7.0.10
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, ringqueshort.wav, AUDIO[SPKR], tonePlayer, CallBack, ring tone, ringtone, ringing tone, startRingback , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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