2465769 - Call Back Calls are not playing ringtones back to the CDT/Agent | SAP Knowledge Base Article

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2465769 - Call Back Calls are not playing ringtones back to the CDT/Agent

Symptom

  • You are running on SAP Contact Center Support Pack 10
  • You noticed that there are no ring tones played back for Call Back calls
  • Agent is unable to hear when a call is being alerted, only able to see the call bubble alert
  • ContactCenter_Terminal_BCMAPP_*.log is capturing errors such as:

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Environment

SAP Contact Center 7.0.10

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, ringqueshort.wav, AUDIO[SPKR],  tonePlayer, CallBack, ring tone, ringtone, ringing tone, startRingback , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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