2465682 - Afaria Admin UI won't load after restoring or upgrading Afaria system | SAP Knowledge Base Article

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2465682 - Afaria Admin UI won't load after restoring or upgrading Afaria system

Symptom

  • Afaria Admin console is not loading with an error has occurred message
  • Event viewer log shows "A configuration error has occurred" event message with below exception information:
    Exception information:
        Exception type: ConfigurationErrorsException
        Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. (C:\sybase\AfariaAdminUI\web.config line number)
  • When attempting to launch Afaria Administrator UI, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"

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Environment

  • SAP Afaria 7
  • SAP Mobile Secure

Product

SAP Afaria 7.0 ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

Device Admin, Afaria Admin, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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