SAP Knowledge Base Article - Preview

2465655 - Self Service Portal won't load after restoring or upgrading Afaria system

Symptom

  • End User Self Service Portal is not loading with an error has occurred message
  • Event viewer log shows below exception information:
    Exception information: 
        Exception type: ConfigurationErrorsException 
        Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. 
  • When attempting to launch Self Service Portal, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"

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Environment

  • SAP Afaria 7
  • SAP Mobile Secure

Product

SAP Afaria 7.0 ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

Device Admin, EUSSP, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication, SSP, Self-Service Portal, End user self-service portal
, KBA , MOB-AFA , Afaria , MOB-SEC-MDM , Mobile Secure Device Management , How To

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