SAP Knowledge Base Article - Preview

2465554 - Standard Reports are displaying calls to agents as "undefined" - Agent Contact Handling Volume Report

Symptom

  • Online Standard Reports (Agent Contact Handling Volume Report) displaying some Agents as "undefined"
    195495.png
  • Calls are tagged as "handled" in the Online Monitoring tool

Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standar Reports, handled, Online Monitoring, Contact Center, reporting group, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.