SAP Knowledge Base Article - Preview

2464175 - How to configure Support Team determination - Solution Manager

Symptom

  • Assign using determination rules
  • Support team determination via BRF+
  • SMIN_STD_MSG_DISPATCH action
  • SMIN_STD_FIND_PARTNER_FDT action
  • SMIN_STD_FIND_TEAM_SEND_EMAIL action
  • AGS_WORK_CUSTOM IM_SUPP_TEAM_DISABLE
  • Support team dispatching via Rule Modeler: CRM dispatch action
  • Support team determination using BRF+ with the SAP Component
  • Support team could not be determined AI_CRM_IM_MESSAGE 007
  • Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).

Read more...

Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, BRFPLUS, organization unit, ZMIN_STD_FIND_PARTNER_FDT, ruleset, SERVICE_DESK, SUPPORT_TEAM, Decision table, create, activate, simulate rule, service desk, ITSM, IT service management, PPF, Support Team notification, email,  AI_CRM_IM_MESSAGE007 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.