- Assign using determination rules
- Support team determination via BRF+
- SMIN_STD_MSG_DISPATCH action
- SMIN_STD_FIND_PARTNER_FDT action
- SMIN_STD_FIND_TEAM_SEND_EMAIL action
- AGS_WORK_CUSTOM IM_SUPP_TEAM_DISABLE
- Support team dispatching via Rule Modeler: CRM dispatch action
- Support team determination using BRF+ with the SAP Component
- Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
SAP Solution Manager
SOLMAN, BRFPLUS, organization unit, ZMIN_STD_FIND_PARTNER_FDT, ruleset, SERVICE_DESK, SUPPORT_TEAM, Decision table, create, activate, simulate rule, service desk, ITSM, IT service management, PPF, Support Team notification, email , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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