2462924 - CRM IC: determination of organizational data for interaction record and other business transactions | SAP Knowledge Base Article

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2462924 - CRM IC: determination of organizational data for interaction record and other business transactions

Symptom

  • You want to know how organizational data determination works in CRM Interaction Center
  • You want to know how to control org unit determination

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-BF , Basic Functions for Business Transactions , Problem

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