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2462482 - PI Monitoring: Read timed out error

Symptom

You're facing gray metrics for channels in PI Monitoring UI in Solution Manager 7.1. When reviewing the DAA (Diagnostics Agent) logs assigned to the PI system, you see the following error:

Time <timestamp>
Severity Error
Location com.sap.smd.e2emai
Text [MAIJobObserver] ERROR occurred for metric collection <MetricCollection>[com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder].
[EXCEPTION]
com.sap.smd.mai.model.collector.CollectorException: [ChannelMonCollectorBuilder.collect] IO exception occured while retrieving response : java.net.SocketTimeoutException: Read timed out (local port <port> to address <IP address>, remote port <port> to address <address>)
at com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder.collect(ChannelMonCollectorBuilder.java:221)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)

ThreadName Thread[ExRun:e2emai:jobmgr_1,5,e2emai:jobmgr:ExecTG]

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

time out, collector.grmg.http.read.timeout.ms, Read timed out , KBA , SV-SMG-MON-IPO-PI , PI Monitoring , Problem

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