2462482 - PI Monitoring: Read timed out error | SAP Knowledge Base Article

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2462482 - PI Monitoring: Read timed out error

Symptom

You're facing gray metrics for channels in PI Monitoring UI. When reviewing the DAA (Diagnostics Agent) logs assigned to the PI system, you see the following error:

Time <timestamp>
Severity Error
Location com.sap.smd.e2emai
Text [MAIJobObserver] ERROR occurred for metric collection <MetricCollection>[com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder].
[EXCEPTION]
com.sap.smd.mai.model.collector.CollectorException: [ChannelMonCollectorBuilder.collect] IO exception occured while retrieving response : java.net.SocketTimeoutException: Read timed out (local port <port> to address <IP address>, remote port <port> to address <address>)
at com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder.collect(ChannelMonCollectorBuilder.java:221)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)

ThreadName Thread[ExRun:e2emai:jobmgr_1,5,e2emai:jobmgr:ExecTG]


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

time out, collector.grmg.http.read.timeout.ms, Read timed out , KBA , SV-SMG-MON-IPO-PI , PI Monitoring , Problem

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