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2461967 - Introscope EM (Enterprise manager) is offline in the Infrastructure Preparation - SAP Solution Manager 7.2

Symptom

  1. In SOLMAN_SETUP > Infrastructure Preparation, the Introscope Enterprise Manager is reported as offline:

    INFRA_EM.png

  2. In the IntroscopeEnterpriseManager.log, the following warning is found:

    [WARN] [main] [Manager] The JVM in use is not a supported version! It is recommended that you to upgrade the JRE to version 1.x.x

  3. As a side effect, the Introscope Host Adapter activity fails with the error message:
    com.sap.sup.admin.wily.jdbc.ConfigurationException: Cannot get list of all agents
    at com.sap.sup.admin.wily.jdbc.ServerNameMappingStrategy.getAgentsByLogicalHost(ServerNameMappingStrategy.java:77)
    ...

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Environment

  • SAP Solution Manager 7.2
  • Introscope Enterprise Manager

Product

SAP Solution Manager 7.2

Keywords

[WARN] [main] [Manager] The JVM in use is not a supported version! It is recommended that you to upgrade the JRE to version 1.7.x Wily agents could not be retrieved from EM for host ! Reason: Cannot get list of all agents Introscope EM (Enterprise manager) is offline in the Infrastructure Preparation - SAP Solution Manager 7.2 , KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , XX-PART-WILY , Introscope by CA Technologies , Problem

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