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2461965 - Missing metrics: Java performance data missing

Symptom

  • The EWA is rated gray because the APPLICATION THREADS and ACTIVETHREADSCOUNT metrics are missing.
  • The IntroscopeAgent shows tens of errors when attempting to Introscope-enable some classes:

    [ERROR] [IntroscopeAgent.Agent] A problem occurred while attempting to Introscope-enable com/sap/esi/esp/service/server/sr/local/SOALocalSRPublisherImpl: Unsupported class file version 52.0
    [ERROR] [IntroscopeAgent.Agent] A problem occurred while attempting to Introscope-enable com/sap/esi/esp/lib/mm/config/ESPServiceListener: Unsupported class file version 52.0
    [ERROR] [IntroscopeAgent.Agent] A problem occurred while attempting to Introscope-enable com/sap/esi/esp/lib/mass/deploy/ServiceReference: Unsupported class file version 52.0
    [ERROR] [IntroscopeAgent.Agent] A problem occurred while attempting to Introscope-enable com/sap/esi/esp/lib/mass/entity/ServiceReferenceExt: Unsupported class file version 52.0
    [ERROR] [IntroscopeAgent.Agent] A problem occurred while attempting to Introscope-enable com/sap/esi/esp/esregistry/types/ServiceDefinition: Unsupported class file version 52.0
  • The JMX metrics are missing in the Introscope webview, under the SAP Netweaver node:
    no_jmx.png

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Environment

  • SAP Solution Manager 7.1
  • Managed system is a SAP Netweaver Java 7.5, running on JVM 8.

Product

SAP Solution Manager 7.1

Keywords

KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY-BCA , Byte Code Agent Setup , Problem

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