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2461963 - Solman upgrade failing in 'NTACT_ALTNT_PRE' phase for SAP ASE for BS

Symptom

  • Primary instance is up and updates in primary instance working fine.
  • Connections to shadow instance getting aborted.
     
  • NTMOVALTNTPRE.LOG
    Upgrade phase "NTACT_ALTNT_PRE" aborted with severe errors
    PID ###### exited with status 232 (time    0.00 real)
     
  • SAPupConsol.log
    Severe error(s) occurred in phase MAIN_SHDPREPUT/NTACT_ALTNT_PRE!
     
  • SLOG740:
    ### Phase MAIN_SHDPREPUT/NTACT_ALTNT_PRE:
    ERROR: Connect to SMP failed (20170421092925, [ASE Error SQL30046:08S01][SAP][ASE ODBC Driver]
    Connection to the server has been lost. Connection died while reading from socket. Socket returned error code 10054. ERRNO returned 0. Check the server to determine the status of any open transactions.).
     
  • ASE Errorlog:
    Error: 1601, Severity: 17, State: 3
    There are not enough 'user connections' available to start a new process. Retry when there are fewer active users, or ask your System Administrator to reconfigure ASE with more user connections.

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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP Solution Manager (SOLMAN) 7.2

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP Solution Manager 7.2

Keywords

r3trans number of user connections SPAM software update manager shadow instance SQL30046 SQL30012, open transactions, syslogshold , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , How To

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