2461915 - Outbound campaign call reports are displaying classifications as "Undefined" | SAP Knowledge Base Article

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2461915 - Outbound campaign call reports are displaying classifications as "Undefined"

Symptom

  • CallResult and Classifier like a "Redial" or "MaxCalls" have a classification as "Undefined"
  • Sometimes this happens even when the agent correctly classified the call

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Environment

SAP Contact Center 7.0 and up

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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