2461399 - User can't logon to /irj/portal and /nwa due to corrupt keystore | SAP Knowledge Base Article

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2461399 - User can't logon to /irj/portal and /nwa due to corrupt keystore

Symptom

All users (including administrator and SAP*) cannot logon to portal and nwa.

Below errors can be found in DefaultTrace:

  • Certificate under alias [SAPLogonTicketKeyPair-cert] cannot be retrieved from keystore view [TicketKeystore]. Authentication stack: [XXXXXXXXX].
  • Authentication stack: [XXXXXXXXX].
    [EXCEPTION]
    java.lang.Exception: Cannot read certificate from keystore.

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Environment

  • SAP NetWeaver Composition Environment 7.1
  • SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1
  • SAP NetWeaver Composition Environment 7.2
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Composition Environment 7.1 ; SAP NetWeaver Composition Environment 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1

Keywords

SAPLogonTicketKeyPair-cert, TicketKeystore, keystore, Certificate , KBA , BC-JAS-SEC , Security, User Management , Problem

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